Grooming experience/refusal of service

YourDog Lymm strives to provide all dogs with a relaxed and stress-free grooming experience. It is essential that you advise me of any existing medical conditions or behavioural issues before your dog’s groom. If your dog has shown any signs of aggression before, either whilst being groomed or otherwise, you must make me aware of this before their groom. If necessary, a muzzle will be used to ensure your dog’s and my safety. It is important to realise that all dogs react differently to being groomed. If your dog does not respond well, their groom may take longer than usual and there may be an extra handling fee added to your regular grooming charge. YourDog Lymm has the right to refuse any services at any time and for any reason. If your dog becomes too stressed or dangerous to groom, YourDog Lymm reserves the right to refuse or stop any grooming services. In the event of an incomplete groom due to your dog’s behaviour, the full grooming fee will still be charged.

Cancellation and no-show policy

YourDog Lymm politely asks that  you give at the very least 72 hours’ notice if you need to change or cancel your appointment. YourDog Lymm is a small one to one grooming studio and therefore it can take some time to fill cancelled appointments. I kindly ask that you give me as much notice as you can if you are unable to make your appointment for any reason, so I  have more time to book in another fur baby. If you cancel or rearrange within 72 hours of your scheduled appointment time, the full price of the groom will still be charged, as I would be unable to fill your appointment at such short notice. If you forget your appointment or fail to show up at the agreed date and time, the full grooming fee will still need to be paid.  Failure to pay the no-show/late cancellation fee will result in all future appointments being cancelled and this would need to be paid before you can rebook.

Vaccinations

Your dog must be up to date with all their vaccinations whist attending their groom, this is for the safety of your dog as well as others. Please check with your vet if you are unsure if your dog has had all of their necessary vaccinations.

Fleas and ticks

YourDog Lymm is a flea and tick-free environment. If fleas or ticks are discovered during your dogs groom, their groom will be stopped and you will be politely asked to collect your dog immediately. The full grooming fee will still be charged. I will be very happy to book in another appointment for your dog once they have received the relevant treatment. 

Matted coat policy

Dogs with matted coats will require extra care and attention. Clipping and scissoring matted coats causes excessive wear and tear on grooming equipment. Therefore there will be an extra fee if your dogs coat is matted. This will vary depending on the severity of the matting and the size of your dog and starts from £5.00. This will be discussed before I begin your dogs groom via a telephone call once I have thoroughly assessed your dog’s coat condition. When a dog is matted, I will carry out the least painful and stress-free method to remove the mats by clipping their coat short. There is a greater risk of nicking/scratching a matted dog during the grooming process. YourDog Lymm will not be held responsible for any injuries sustained whilst grooming a dog that is matted or any aftereffects. This includes, but is not limited to swelling, clipper rash, redness, itchiness or self-inflicted abrasions. 

In the event that your dog needs to be clipped very short due to matting, please remember that you dogs coat will grow back very soon and that matting can be painful, cause skin irritations, sores, infections and discomfort for your dog. Matting can also disrupt proper airflow, cut off circulation to your dogs skin, which can cause hematomas and make it difficult for your dog to regulate their body temperature. I would be very happy to provide further advice on maintaining your dog’s coat. Keeping a regular grooming appointment for your dog will help to prevent any matting and keep your dogs coat healthy and in great condition.

Incidents

Every effort will be made to make sure your dog is groomed as safely and carefully as possible and all necessary precautions will be taken throughout their groom to ensure their safety. Unfortunately, accidents can happen. Dogs are extremely wiggly creatures by nature. Dog grooming tools by necessity are sharp instruments. In the event of an accident or injury, YourDog Lymm will contact you and if necessary your vet immediately to seek medical attention at the owner’s expense. You must always be contactable when your dog is being groomed. YourDog Lymm will not be held responsible for any costs incurred because of accident or injury whilst your dog is in my care. YourDog Lymm strongly recommends that you have adequate pet insurance for your dog. 

Late arrival policy

I kindly ask that you arrive on time for your appointment, unfortunately, if you are late, I may not have time to complete your dog’s groom. Depending on the time available, I will endeavour to complete the groom. However, if this cannot be done due to late arrival, the cost of the full groom will still be charged. 

Late collection

I love to have some extra cuddle time with your dog once their pamper is complete. As much as I would love to be able to spend more time with your dog, I kindly ask that you are contactable at all times when your dog is being groomed and that you collect your dog promptly once their groom is complete. I always work one to one when grooming your dog and due to this time between my appointments is very limited. I do not have any crates or holding pens in the studio to keep any dogs that haven’t been collected promptly. If you are late collecting your dog this will impact my other appointments and therefore a £5.00 fee will be incurred after the first half-hour has passed and for every 15 minutes thereafter. 

Satisfaction

At YourDog Lymm, customer satisfaction is extremely important, and I want you to be very happy with your dog’s groom. If for any reason you are unhappy, please let me know within 24 hours so the issue can be resolved quickly and to your satisfaction and I can ensure that next time your dog is pampered to pawfection. 

Imagery/videos

YourDog Lymm would love to share all of your fur babies on my social channels and website. I appreciate your consent to allow this, if for any reason you would prefer that photos of your dog are not shared, please do let me know.